Quality Assurance

2009 Targets and beyond
Ford Bros is about service, relationships, teamwork and solutions. Innovation, flexibility and reliability are the cornerstones on which our business has been founded and the qualities by which our customers have come to know us. Our focus has always been on the quality of the projects we undertake and our aim is to exceed client expectations every time. The amount of repeat clients and referrals we receive proves that our focus on quality works for everyone. Our professional staff manage the project process smoothly from the initial contact right through to completion, and a director of the company has involvement in every project to ensure all expectations are met.

Our promise and our mission is to continue to exceed our clients’ expectations by delivering the highest quality projects at a superior value.

Targets for 2009

• Develop a programme of customer satisfaction measures 100% of In Scope Operations projects to be audited by the Compliance Team

• To upgrade client satisfaction survey with the provision of an independent client engagement (ICE) facility.

• Create Stakeholder matrix/toolkit for each Ford Bros Division

• Retain certification to ISO 9001:2000 - and extend to ISO 9001:2008

• All projects to be completed within the designated time frame

• Achieve Business in the Community Award